IRCTC Helpline Services

Rail Madad Helpline

The integrated helpline number 139 is a single window for all enquiry and grievance redressal for rail users.

View Official IRCTC Contact Document

Key Benefits

• Universal Access: Single window information through universal no. 139.
• Multilingual Support: Interact with professionally trained agents in Hindi, English, and regional languages.
• 24/7 Availability: Round-the-clock support for passengers.

Basic Services on 139

Premium Services (SMS on 139)

Get information instantly by sending an SMS to 139 from your mobile. Use the following formats:

PNR Enquiry

Example: PNR 1234567890

Train Arrival/Departure

Example: AD 12002 NDLS

Accommodation Availability

Example: AV 12002 250126 NDLS BPL CC G

Fare Enquiry

IRCTC Customer Support

For internet ticketing related issues (Cancellation, Payment, TDR, etc.):

• Online eQuery Interface: equery.irctc.co.in (Submit and track queries)
• E-Ticket / TDR Issues: [email protected]
• Customer Care (Within India): 14646 (or) 0755-6610661
• Customer Care (Outside India): +91-8044647999 / +91-8035734999

Multilingual Support

Support is available in: Hindi, English, Punjabi, Bengali, Assamese, Odia, Marathi, Gujarati, Tamil, Telugu, Kannada and Malayalam.

Other Wallets & Helplines

• I Mudra Wallet: equery.irctc.co.in
• Security/Medical Emergency: Dial 139 (Option 1)
• Catering Grievances: Dial 139 (Option 3)
• General Grievances: Dial 139 (Option 4)
• Vigilance: Dial 139 (Option 5)

IRCTC Loyalty Credit Cards

For complaints regarding loyalty co-branded cards, contact the respective banks:

For other queries related to IRCTC Loyalty Program: [email protected]

Registered & Corporate Office

IRCTC Ltd.
4th Floor, Tower-D,
World Trade Center, Nauroji Nagar,
New Delhi - 110029